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At Debt Collection, we understand the value of privacy and want you to know that we are committed to protecting your personal information. Our staff are trained to maintain the security and respect the privacy of our clients in strict accordance to our policies and procedures.

Any business and personal information provided by our clients will be used for the purpose of the service that you have requested from us. We are in compliance with Singapore’s Personal Data Protection Act 2013. This act contains a set of principles for the handling of personal information and sets the standard that we at Debt Collection must meet.

Collection of Personal Data:

Debt Collection only collects personal information that is necessary for or directly related to the services rendered by the client, such as debt recovery, financial and credit management and credit risk assessment amongst others, and/or also to meet any legal obligations imposed on us.

Strict, fair and lawful ways will be enforced in the collection of personal information. Collected information may include your name, address, phone numbers, email address, financial information and history. A third party will be used to obtain this information if it is not possible to do so directly from the client or debtor due to impractical or unreasonable factors.

Steps will be taken to ensure that the parties whose information was collected is aware of the reason for the data collection, to whom the data would be disclosed to, and to obtain consent for the collection of sensitive information about the parties involved unless we are permitted to obtain such information without your consent by the law.

Use & Disclosure of Personal Information:

Debt Collection only holds, uses and/or discloses personal information that is necessary for or directly related to the services rendered by the client, such as debt recovery, financial and credit management and credit risk assessment amongst others, and/or also to meet any legal obligations imposed on us. The information collected will be used primarily for collection purposes.

Debt Collection will take reasonable steps to protect any personal information obtained from being disclosed, misused, tampered with and/or modified. Steps will also be taken to prevent the access to information by non-authorised personnel. Once the information obtained is no longer required, Debtcollection.com.sg will permanently identify or destroy said information in a manner that upholds strict confidentiality.

Access, Accuracy and Updating of Information:

All reasonable steps will be taken to ensure that the personal data we possess or have access to are accurate and up-to-date by maintaining periodic checks. However, if there is any change in your personal data, you should inform us as soon as possible to enable timely update of your data in our records. Delays or failure to inform us of changes in address, telephone number or other relevant information may result in Debtcollection.com.sg being unable to carry out our due services. You have the right to request for and attain access to certain personal data that is inaccurate and requires correction. Please contact us for any of these mentioned above.

Complaints:

Should you believe that we have not complied with any of our obligations under the Personal Data Protection Act regarding your personal data, please contact us immediately either via email or by giving us a phone call.

For further information, please contact us at:
Debcollection.com.sg
T : +65 6733 7479
E : info@debtcollection.com.sg